Warranty You Can Count On
XPENG vehicles are supported by warranty coverage and maintenance requirements designed to keep the vehicle in peak condition.
Aftersales
Dukungan setelah setiap perjalanan.
Dapatkan informasi servis, dukungan kepemilikan, dan bantuan untuk kendaraan XPENG.
Hubungi KamiService
XPENG ownership support
Spare Parts and Accessories
Genuine XPENG parts are supported through central and local warehouse supply for faster service efficiency.
XPENG Warranty Package
Coverage includes vehicle warranty, high-voltage battery support, free service, remote diagnostics, 12 month / 20,000 km regular service, and initial check at 3 months / 5,000 km.
Remote Support
Faster first diagnosis
XPENG Alam Sutera can help route owners to WhatsApp support, service scheduling, vehicle health checks, remote diagnosis when available, and workshop follow-up for issues that need physical inspection.
Aftersales
Paket garansi dan servis XPENG
Garansi kendaraan8 years / 160,000 km
High-voltage battery, BMS, motor8 years / 160,000 km
Gratis servis5 years / 100,000 km
Interval servis berkala12 months / 20,000 km
Pemeriksaan awal3 months / 5,000 km
Jam servisSetiap Hari / 09.00-21.00
Initial check
Complete the first inspection at 3 months or 5,000 km, whichever comes first.
Regular service
Follow the 12 month or 20,000 km interval to keep warranty support valid.
Warranty claim
Use official service channels and genuine parts for diagnosis, repair, and claim handling.
Roadside assistance
24/7 nationwide support, with complimentary roadside assistance coverage for the first 12 months from vehicle delivery.
XPENG App support
The app supports virtual vehicle exploration and vehicle status tracking from your phone.
Charging support
XPENG promotes ultra-fast charging technology to reduce range anxiety for daily use and long trips.
Official support reference